Retail employees can’t just be customer service assistants; they need to be motivated sales people who know the products they sell. Today’s savvy, service-and price-sensitive consumer has little tolerance for the uninformed or ineffective sales person. The dynamic complexities of determining the usefulness of different feature sets, deciphering product compatibilities and incompatibilities, finding the right consumables, and the consideration of personal use patterns and preferences makes selling as difficult for retail staff, as purchasing is for customers. The challenge is for better information, increased sales, and more repeat customers.

Great customer service means service reps are able to provide fast and efficient access to essential information minimizing the wait time of valued customers. Improving customer service and customer self-help is the goal, but requires the ultimate balancing act of staff, effort, time, and dollars. Few significant innovations – technological or otherwise – have been able to make a dramatic and measurable improvement in this area. Xybernaut mobile solutions are ensuring better customer service through line busting and empowering workers to work more efficiently.