In customer surveys, service response time is a top criterion for defining good customer service. To achieve this, companies need to reduce work process steps in the field and increase access to critical information, thereby contributing to overall productivity and providing significant savings of time and money.

In today's fast-paced media and entertainment business, getting "the scoop" is what separates leading news crews from the rest of the pack. News crews are often loaded down with heavy equipment, which tends to slow them down and keep them from the center of the action and breaking news. They've also been challenged to do their writing work as they go and work with video and still image data on location.